Warranty and Returns Policy

Warranty and Returns Policy

1. General Provisions
This Warranty and Returns Policy (“Policy”) is a supplement to the Terms and Conditions of HOMA BONA s.r.o. (Company ID: 28817036), registered office: Libonice 57, 508 01 Hořice, Czech Republic (“Seller”).
This Policy governs the conditions for making a warranty claim and exercising rights arising from defective performance.
All legal relations are governed by the laws of the Czech Republic, regardless of the place of delivery.

2. Rights Arising from Defective Performance

  • The Buyer has the right to demand that the goods correspond to the description, quantity, quality, and purpose for which they were sold.

  • A defect means any deviation from these parameters, including defects in material, workmanship, or incomplete delivery.

  • Goods manufactured or customised to the Buyer’s specifications cannot be returned without a legal reason. If a claim is accepted after mutual agreement, a handling or cancellation fee may be charged, the amount of which will be determined individually.

3. Time Limits for Making a Claim

  • If a defect appears within 12 months from delivery, it is presumed that the defect existed at the time of delivery.

  • The Buyer may exercise rights arising from defective performance no later than 24 months from delivery.

  • These time limits apply to all customers, regardless of the place of delivery.

4. Place and Method of Making a Claim

  • A claim can be made:

    1. In person at the Seller’s registered office or business premises.

    2. By post/courier – for shipments outside the EU, please state “RETURNED GOODS – WARRANTY CLAIM” for customs purposes and enclose a copy of the invoice.

  • The Buyer must provide proof of purchase (invoice, order confirmation).

5. Procedure When a Defect Is Found

  1. Upon delivery, check the packaging for any damage. If the packaging is visibly damaged, record this fact in the carrier’s delivery report.

  2. If damage to the shipment is found, take and send to the Seller by e-mail the following photographs (in accordance with FEDEX requirements):

    • overall view of the damaged shipping box,

    • close-up of the damaged area of the box,

    • photographs of the internal packing materials and inner packaging,

    • photographs of the damaged product (overall view and close-up of the damage).

  3. Keep the damaged goods and packaging until the claim process with the carrier has been completed.

  4. Contact the Seller by e-mail (reklamace@homabona.cz) with a description of the defect and the attached photographs.

6. Shipping Costs

  • The Buyer always pays the shipping costs to send the goods for a claim and to return them, regardless of the outcome of the claim.

  • The Buyer also covers any customs duties and clearance costs.

7. Claim Resolution

  • The Seller will handle the claim without undue delay, but no later than 30 days from the date the claim is made.

8. Governing Law

  • This Policy is governed by the laws of the Czech Republic.

  • All disputes will be resolved by the competent courts of the Czech Republic.